Response was incredible I thought customer service was a thing of the past however dealing with CanadaOnCanvas has changed that. I received a frame that was not square and contacted customer service. They were apologetic and immediately corrected the order with no problem. Their personal attention and speedy response was incredible. It was a relief to know that there is still a comoany that honours and respects customers.
Julie H, Campbellcroft, Ontario | Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | WOW CSR Your company has done it again! The results were amazing better that I could ever expect. The customer service is miles above any other company.
Thanks Again
Bonnie Kuhr, Novato | Not Happy I recently ordered what I thought was a rustic walnut frame for some art. Expecting actual walnut as described but what was in fact pine or some other cheap wood painted brown distressed and cheap looking. Not at all happy
John A., |